Challenging personalities can create tension and disrupt workplace dynamics. This professional development course provides practical techniques to manage and respond to difficult behaviours with confidence and professionalism.
Learn how to stay calm under pressure, set boundaries, and turn challenging interactions into opportunities for stronger relationships and collaboration.
By the end of this course, you will be able to:
No prerequisites required. A willingness to develop interpersonal skills is beneficial.
Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
Conflict as Communication
In this session, participants will learn to define conflict and understand how it is an essential component of healthy relationships. The session concludes with a self-assessment, helping participants evaluate their current conflict management strategies and identify areas for improvement.
The Benefits of Confrontation
Participants will explore a framework for deciding when and how to engage in confrontation. They will also uncover the potential benefits that can arise from addressing issues head-on, rather than avoiding them.
Proactive Problem Prevention
Through a combination of lectures and interactive group work, participants will examine several key strategies for preventing issues before they escalate.
Emotional Intelligence
This session will highlight the importance of emotional intelligence when dealing with difficult individuals. Participants will learn how their behaviour can significantly impact the outcome of challenging interactions.
Getting to the Core Issues
Often, leaders address only surface-level problems without tackling the underlying issues. In this session, participants will learn strategies for digging deeper to address root causes, leading to a healthier workplace environment.
Anger Management Techniques
With anger being a common challenge, this session provides practical guidelines for managing personal anger, responding effectively to others’ anger, and using assertive communication to navigate tense situations.
Problem-Solving Approaches
Participants will work in small groups to explore and apply eight different approaches to problem-solving, tailored to real-life scenarios.
Three-Step Conflict Resolution Model
This session introduces a structured, three-step process that participants can use to resolve conflicts efficiently. Participants will apply the model to a case study, reinforcing the skills learned.
Role-Playing Exercises
Participants will engage in role-playing exercises, using pre-assigned scenarios to practice the techniques learned throughout the day. This hands-on practice is designed to solidify their understanding and application of these skills.
Transforming Negative Attitudes
Building on earlier discussions, this session delves deeper into how negative attitudes can lead to unproductive interactions. Participants will explore methods for shifting these attitudes to foster more positive engagements.
Understanding Non-Compliance
This session focuses on the ten most common reasons why people do not follow through on tasks and explores strategies for addressing these challenges effectively.
De-Stressing Techniques for Tough Situations
As the workshop concludes, participants will learn six practical de-stressing techniques to apply when situations become challenging, helping them maintain composure and clarity under pressure.
Workshop Wrap-Up
To close the day, participants will have the opportunity to ask any remaining questions and develop an actionable plan to implement the skills they’ve learned.
Who should attend this course?
This course is ideal for anyone who encounters difficult individuals in the workplace or personal life, including managers, team leaders, and employees at all levels.
What will I gain from this course?
You will gain practical strategies for dealing with difficult people, managing conflict, and improving your emotional intelligence.
Do I need any prior experience to attend?
No prior experience is necessary to benefit from this workshop.
How long is the course?
The course is a one-day workshop.
Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
At Nexacu, we are proud to be the trusted training partner for hundreds of leading organisations across Australia, New Zealand, and around the world. From government agencies to multinational corporations, we help teams build practical skills and achieve real outcomes through expert-led training.
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